Certain consumers in the UAE might be experiencing slow Internet speeds for the last few days- especially customers subscribed to the Internet through du. Today, du has issued a statement stating that cable cuts are the issue and repairs are already underway, expected to be completed by the 15th of November.
“We would like to alert our customers that as per latest information available from submarine cable operators, few cable systems are experiencing faults affecting internet bandwidth and repair activity is currently underway. The repair work is expected to last until 15 Nov 2013.
While we have taken all measures to minimise the impact by provisioning additional capacity and re-routing internet traffic through alternate routes, some customers may experience temporary slowness and high latency during peak hours in the evening.
We are in touch with the cable operators and continuously monitoring the situation. We will provide an update at the earliest. We regret the inconvenience caused.”
Update: Looks like the repairs have been completed successfully. Statement from du:
“We are glad to update our customers that as per the latest update available from the impacted submarine cable operators, all the cable systems experiencing faults are now functioning at normal capacity. We would like to thank our customers for their support and regret the inconvenience caused.”